Procedure for Responding to Comments, Enquiries, Compliments or Complaints

Summary

In order to improve inspection the Inspectorate evaluates regularly the quality of its work by seeking feedback from those who have been involved in inspection. As part of this evaluation, and the need for feedback on the inspection process, a complaints procedure, ‘Improving Inspection - Procedure for Handling Enquiries, Comments or Complaints’, was issued in November 2002 to all the organisations which we inspect. This document was updated in November 2009. In order to ensure that all those who are inspected are aware of, and have access to, the complaints procedure, a resumé of this document is provided for each organisation at the start of every inspection.

Publish Date

Monday 2 November 2009

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 Procedure For Responding To Comments Enquiries Compliments Or Complaints (1202 KB)

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